Terms and Conditions

The information below sets out the Terms and Conditions for the hiring of In the Hills holiday accommodation and should be read carefully before making your booking. “You” or “Your” refers to the lead name on the booking confirmation. “We” or “Us” refers to Countryside Break Limited, trading as In the Hills Holiday Cottage, Old Post Office, Priest Weston, Montgomery SY15 6DE.

Your booking

The beginning of your contract with us is when we issue the booking confirmation to you.

The accommodation you have booked, the dates you have booked it for, the number of guests, the total amount payable and the security deposit required will be detailed on your booking confirmation. 

The hire period starts at 4 p.m. on the date of arrival and ends at 10 a.m. of the date of departure.

You must be over 18 years of age to make a bookings and you, as the lead name on the booking, will be responsible for all members of your party.

Current booking rates are as displayed on our website at www.inthehills.co.uk and via third party websites. 

All booking rates include charges for the reasonable usage of water, electricity, oil and cleaning. Excess usage may incur and extra charge, or retaining part of the damage/breakage security deposit.

Payment

A deposit of 25% is required at time of booking.

The remaining balance is due 6 weeks before the start of your stay, plus a damage/breakage security deposit of £150. After the inspection of In the Hills cottage the damage/breakage security deposit is returnable to you, and within 7 days.

If your booking is made less than 4 weeks prior to arrival the total amount payable is to be paid immediately, including the damage/breakage security deposit.

We reserve the right to cancel your booking if the full amount is not paid by the date stated in your confirmation. Cancellation charges will apply as stated below.

We only accept payment using Stripe payment platform.

Cancellation

To safeguard against cancellation charges & other unforeseen eventualities we strongly recommend you take out Cancellation Insurance (that includes COVID-19 cover).

Your contract with us is to provide leisure accommodation for a specific period. We do offer you the right to cancel your contract subject to the provisions stated below:

Intention to cancel must be received by us in writing or email. Your booking will be cancelled from the day we receive written notification.

All reasonable effort will be used by us to re-let the property. If we succeed, we will refund such proportion of monies paid by you as we are able to recover from re-letting, less your deposit. 

If we are unable re-let then charges below will apply from the date you informed us in writing of the cancellation:

2 weeks or less – 100% of booking fee

4 weeks or less – 75% of booking fee

8 weeks or less – 50% of booking fee

12 weeks or less – 25% of booking fee

12 weeks or more – full refund

Cancellation due to COVID-19/pandemic/epidemic

If we are forced to close the accommodation and/or you are unable to travel due to local or national lock down you will receive a full refund of the booking fee paid. In this case the refund will apply only to the address given on the booking being put into lock down and the travel restriction coincides with the booking dates. 

Where a cancellation results from you or one of your party contracting COVID-19 or from a requirement to self-isolate as a result of COVID-19 restrictions we will refund an amount equal to the rental received from re-letting the property for the cancelled booking period less the deposit paid. If we are unable to re-let the property no refund will be made. Proof of the requirement to self-isolate would be required. 

If you or one of your party develops COVID-19 symptoms during their stay at the accommodation and which requires them to isolate at the accommodation beyond the original booking period you will be charged the relevant tariff rate for the additional days that the accommodation is occupied. 

If the presence of COVID-19 infection at the accommodation results in a booking having to be cancelled by us you will receive a full refund. 

If you need to amend a booking

If you have a need to amend your confirmed booking you must let us know in writing or email as soon as possible. We will do our utmost to meet your requested amendments, but cannot guarantee that we will be able to do so.

If we need to change or cancel a booking

We do not expect to have to make any changes or cancel to your booking, but if we do we will do our best to offer you suitable alternative booking dates. If you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking. Our liability is limited to the amount of any rent paid. For cancellation due to third party regulations, such as Government ruling, we will contact you to discuss options.

Guest behaviour

Important information is contained in the welcome folder at the accommodation. Please ensure that you and your party read this information carefully on arrival and that you familiarise yourselves with the layout of the accommodation and what to do in case of an emergency.

The accommodation is for holiday purposes only. You must not re-let or sublet, even free of charge, or use the accommodation for any other purpose, including for any business purposes.

The accommodation and its contents must be left clean and tidy on departure. All damages or breakages must be reported immediately.

You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to anyone during your stay.

Smoking or vaping is not permitted inside your accommodation. There is an ashtray located on the rear patio area, where it must remain. You and your party must not use candles, fireworks or Chinese lanterns at your accommodation.

We do not allow dogs or pets at In the Hills accommodation.

Lock the doors and close the windows when you leave the property unoccupied.

Make sure you switch off lights, heating, or any electrical appliances when you go out.

You agree to take all reasonable safety and security measures at the property during your stay and to comply with all health and safety and fire regulations which may apply to the property.

Please note that if you do not comply with the standards and behaviours set out in this Section, we may need to exercise our rights under the section “Our right to evict”.

Maximum occupancy

The maximum number of persons occupying the accommodation must not exceed the limits set out on our website (2 persons in bedroom, plus 2 persons on sofa bed). We reserve the right to require you to leave (without any compensation) if you exceed the maximum occupancy limits.

Damage to the property or its contents

If you discover that anything is missing or damaged on arrival you must notify us immediately. If we are not on site then call 07752 558723 or 07775 728981. If you do not notify us it is reasonable for us to assume that you caused the relevant damage or loss.

You agree to indemnify us for any liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) which are incurred at or to the property.

Problem or complaint

We take care to ensure that our accommodation is of a high standard. However, if you have any problems with your accommodation, please contact us immediately and give us the opportunity to resolve it. If we are not on site then call 07752 558723 or 07775 728981.

Our rights of access

If an unforeseen problem arises we, or someone appointed by us, may need to access your accommodation. If this happens we will inform you in advance and make every effort to access at a time convenient to you.

Our right to evict

We reserve the right to terminate our contract with you and ask you to leave immediately (without any compensation being payable) if:

• we consider that you or your party have committed a serious breach of these Terms and Conditions;
• we consider that you or your party’s behaviour endangers safety;
• any complaints are made of anti-social or unacceptable behaviour against you or your party;
• you or your party cause an unreasonable amount of damage to the property or its contents;
• you exceed the maximum occupancy limit for your accommodation.

Our liability to you

No responsibility will be accepted for loss, damage or injury to person, property or valuables (including cars, accessories or contents) incurred whilst at the properties or resulting from the stay at the property.

Events beyond our control

We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control, including without limitation, temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds, temporary outage of electricity, water, internet connection or television service, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.

Some practical information for your stay

Check-in is from 4.00 p.m. on the day of arrival and departure is required by 10.00am on the day of departure. If you do not leave the accommodation by the required departure time, we reserve the right to charge you a late checkout fee to cover any costs we incur.

If you leave any of your possessions behind at your accommodation please contact us as soon as possible. We may charge you any delivery costs that we incur in relation to any lost property that we return to you. We will hold all lost property for one month, after which it will be disposed of.

WIFI is provided in the accommodation, but being a rural location do not expect it to be fast or reliable. You agree reasonable and lawful use of this service.

Electric Vehicle Charging: We do not have a dedicated EV charging point, but do we have an outdoor power socket that is suitably rated for use for charging, but is not surge protected. We do charge an additional fee for use to cover the cost of electricity. We do not accept any liability for any damage that may be caused to your vehicle if the outdoor socket is used for charging any electric or hybrid vehicle.

Suitability

Health & Mobility: We aim to give an accurate description of the property in the details on our website. If there are any specific health or mobility difficulties which may affect a party member, we request that you draw this to our attention at the initial booking request stage so that the suitability of the accommodation can be established.

Rural Life and Safety: We accept no responsibility or liability in connection with the suitability or non-suitability of the accommodation. You accept that the property is situated in an isolated rural area. You may experience local countryside activities, including, animal noise, grass cutting, ancillary agricultural noise and odours. The existence of natural flora and fauna at the property means that insects and other wildlife are not uncommon and you and those persons who will occupy the property acknowledge the rural nature of the property.

Governing Law

These terms and conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.