Privacy Policy

Our contact details 

Name: Countryside Break Limited t/a In the Hills

Address: Old Post Office, Priest Weston, Montgomery SY15 6DE

Phone Number: 07752 558723

E-mail: stay@inthehills.co.uk

Policy dated: 26 August 2021

The type of personal information we collect 

We currently collect and process the following information:

• Personal identifiers, contacts and characteristics (for example, name and contact details)

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To book accommodation at our holiday let

We also receive personal information indirectly, from the following sources in the following scenarios:

• Via our online booking platform, Bookalet, for the purpose of administering your booking. You can view their privacy policy here: https://www.bookalet.co.uk/privacy
• Via our online payment platform, Stripe, for the purpose of administering the payment of your booking You can view their privacy policy here: https://stripe.com/en-gb/privacy

We use the information that you have given us in order to administer the booking and payment of our holiday let.

We may share this information with Bookalet and Stripe.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting stay@inthehills.co.uk, telephone 07752 558723, Countryside Break Limited, t/a In the Hills, Old Post Office, Priest Weston, Montgomery SY15 6DE

(b) We have a contractual obligation.

How we store your personal information 

Your information is securely stored on our company computers and by Bookalet and Stripe. 

We keep names, addresses, contact details and email addresses for 2 years. We will then dispose your information by deleting from our system and back-ups.

For information on how Bookalet store your personal information view their privacy policy at: https://www.bookalet.co.uk/privacy

For information on how Stripe store your personal information view their privacy policy at: https://stripe.com/en-gb/privacy

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at stay@inthehills.co.uk, telephone 07752 558723, Countryside Break Limited, t/a In the Hills, Old Post Office, Priest Weston, Montgomery SY15 6DE if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at stay@inthehills.co.uk, telephone 07752 558723, Countryside Break Limited, t/a In the Hills, Old Post Office, Priest Weston, Montgomery SY15 6DE. 

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office,
Wycliffe House,
Water Lane,
Wilmslow,
Cheshire,
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk