Terms and Conditions
Terms and Conditions (Issued 1 January 2025)
In these terms and conditions “You” or “Your” refers to the lead name on the booking confirmation. “We” or “Us” refers to Countryside Break Limited, trading as In the Hills Holiday Cottage, Old Post Office, Priest Weston, Montgomery SY15 6DE.
Please read these Terms and Conditions carefully before making your booking.
1. Your booking
Your contract with us begins on issue of a booking confirmation. Your contract is subject to the following Terms and Conditions.
1.1 Your booking confirmation will detail the accommodation you have booked, the dates of your booking, the number of guests, the total amount payable for your booking and the security deposit required.
1.2 Period of hire commences at 4 p.m. on the date of arrival and ends at 10 a.m. of the date of departure.
1.3 Bookings can only be accepted from persons over the age of 18. You, as the lead name on the booking, will be responsible for all members of your party.
2. Payment
2.1 For all bookings a deposit of 25% is required at time of booking.
The balance is due from you 6 weeks before the start of your stay, plus a damage/breakage security deposit of £150. Damage/breakage security deposit is returnable to you, after the inspection of In the Hills cottage, and within 7 days.
2.2 For bookings made less than 4 weeks prior to arrival the total amount payable is to be paid immediately, including the damage/breakage security deposit.
2.3 Failure to pay the full amount by the date stated in your confirmation will result in us reserving the right to cancel your booking. Cancellation charges will apply as stated below.
2.4 We accept payment using Stripe payment platform.
3. Rates
3.1 Current rates are as displayed on our website at www.inthehills.co.uk and via third party websites. The rate will be confirmed in your booking confirmation.
3.2 All rates include charges for the reasonable usage of water, electricity, oil and cleaning. Excess usage may incur and extra charge, or retaining part of the damage/breakage security deposit.
4. Cancellation
To safeguard against cancellation charges & other unforeseen eventualities we strongly recommend you take out Cancellation Insurance.
4.1 Your contract with us is a contract for the provision of leisure accommodation for a specific period of dates. We do offer you the right to cancel your contract subject to the provisions stated below.
4.2 All cancellations must be received in writing or email. Your booking will be cancelled with effect from the day we receive written notification.
4.3 We will use all reasonable efforts to re-let the property. If successful, we will refund such proportion of monies paid by you as we are able to recover from such re-letting, less your deposit.
4.4 If we cannot re-let the property then charges below will apply from the date you informed us in writing of the need to cancel.
2 weeks or less – 100% of booking fee
4 weeks or less – 75% of booking fee
8 weeks or less – 50% of booking fee
12 weeks or less – 25% of booking fee
12 weeks or more – full refund
5. Booking amendments
5.1 If you want to amend any detail of your confirmed booking you must let us know in writing as soon as possible.
5.2 Whilst we will do our best to accommodate you, we cannot guarantee that we will be able to meet any request for changes.
5.3 Please inform us of any changes to the number of guests, and names of guests if different from booking form.
6. If we need to change or cancel a booking
6.1 We do not expect to have to make changes to your booking. In the event of unforeseen circumstances necessitating the amendment or cancellation of your booking every reasonable effort will be made to mitigate the impact on you or to find alternative accommodation.
6.2 If we do need to change or cancel your booking, we will do our best to offer you a suitable alternative booking. If we are not able to offer you a suitable alternative, or if you do not accept the alternative we offer, we will refund you the total amount you have paid us for the booking. Our liability is limited to the amount of any rent paid.
7. Cancellation by third party
7.1 For cancellation due to third party regulations, such as Government ruling, each booking will be contacted to discuss options.
8. Visitor behaviour
8.1 Important information will be contained in a welcome pack. Please ensure that you and your party read the welcome pack carefully on arrival and that you familiarise yourselves with the layout of the accommodation and the location of the fire exits.
8.2 The accommodation is to be used for holiday purposes only. You must not re-let or sublet the accommodation, even free of charge, or use the accommodation for any other purpose, including for any business purposes.
8.3 The accommodation and its contents must be left clean and tidy on departure. All damages or breakages must be reported immediately.
8.4 You must not use the accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any one during your stay.
8.5 Smoking or vaping is not permitted inside your accommodation. There is an ashtray located on the rear patio area, where it must remain. You and your party must not use candles, fireworks or Chinese lanterns at your accommodation.
8.6 No guests’ dogs or pets are permitted at In the Hills Cottage.
8.7 Lock the doors and close the windows when you leave the property unoccupied.
8.8 Make sure you switch off lights, heating, or any electrical appliances when you go out.
8.9 You agree to take all reasonable safety and security measures at the property during your stay and to comply with all health and safety and fire regulations which may apply to the property.
8.10 Electric Vehicle Charging: We do not have a dedicated EV charging point, but do we have an outdoor power socket that is suitably rated for use for charging, but is not surge protected. We do charge an additional fee for use to cover the cost of electricity. We do not accept any liability for any damage that may be caused to your vehicle if the outdoor socket is used for charging any electric or hybrid vehicle.
8.11 Please note that if you do not comply with the standards and behaviours set out in this Section 8, we may need to exercise our rights under Section 13 (“Our right to evict”).
9. Maximum occupancy for your accommodation
9.1 You must ensure that the maximum number of persons occupying the accommodation does not exceed the maximum occupancy limits set out on our website (2 persons in bedroom, plus 2 persons on sofa bed).
9.2 We reserve the right to require you to leave the premises (without any compensation) if you exceed the maximum occupancy limits.
10. Damage to the accommodation or its contents
10.1 If you discover that anything is missing or damaged on arrival at your accommodation you must notify us immediately. If we are not on site then call 07752 558723 or 07775 728981. If you do not notify us, we will assume that you caused the relevant damage or loss.
10.2 You agree to indemnify us for any liabilities, costs, expenses, damages, claims and losses (including but not limited to any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs and all other professional costs and expenses) which are incurred at or to the property.
11. If you have a problem or complaint
11.1 We take care to ensure that our accommodation is of a high standard. However, if you have any problems with your accommodation, please contact us immediately and give us the opportunity to resolve it. If we are not on site then call 07752 558723 or 07775 728981.
12. Our rights of access
12.1 In the event of an unforeseen problem we or our representatives may need to access your accommodation. In this event we will make every effort to access the accommodation at a time convenient to you and to inform you in advance.
13. Our right to evict
We may terminate our contract with you and ask you to leave your accommodation immediately (without any compensation being payable) if:
(a) we consider that you or your party have committed a serious breach of these Terms and Conditions;
(b) we consider that you or your party’s behaviour endangers safety;
(c) any complaints are made of anti-social or unacceptable behaviour against you or your party;
(d) you or your party cause an unreasonable amount of damage to the property or its contents; or
(e) you exceed the maximum occupancy limit for your accommodation.
14. Our liability to you
No responsibility will be accepted for loss, damage or injury to person, property or valuables (including cars, accessories or contents) incurred whilst at the properties or resulting from the stay at the property.
15. Events beyond our control
15.1 We will not be responsible for any failure to perform our obligations under these Terms and Conditions that is caused by an event outside our control.
15.2 An event outside our control means any act or event that is beyond our reasonable control, including without limitation, temporary defect or malfunction of any equipment, machinery or appliance in the building or grounds, temporary outage of electricity, water, internet connection or television service, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
16. Some practical information for your stay
16.1 Check-in is available from 4.00 p.m. on the first day of your stay and departure is required before 10.00am on the last day of your stay. If you do not leave the accommodation by the required departure time, we reserve the right to charge you a late checkout fee to cover any costs we incur.
16.2 If you leave any of your possessions behind at your accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We will hold all lost property for one month, after which it will be disposed of.
16.3 WIFI is provided in the accommodation, but being a rural location do not expect it to be fast or reliable. You agree reasonable and lawful use of this service.
17. Suitability
Health & Mobility: The property summary details aim to give accurate descriptions of the property. Should there be any specific health or mobility difficulties which may affect a party member, we request that this is pointed out at the initial reservation stage so the suitability of the property can be established.
Rural Life and Safety: :The Owner accepts no responsibility or liability in connection with the suitability or non-suitability of the property for the guests who will occupy the property. You accepts that the property is situated in an isolated rural area. You may experience local countryside activities, including, but not limited to, animal noise, grass cutting, ancillary agricultural noise and odours. The existence of natural flora and fauna at the property means that insects and other wildlife are not uncommon and you and those persons who will occupy the property acknowledge the rural nature of the property.
18. Governing Law
These terms and conditions are governed by English law. You and we both agree to submit to the non-exclusive jurisdiction of the English courts.